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12px;font-family:var(--font);font-size:.82rem}.quality-worst-link{border:none;background:none;font-family:var(--font);font-size:.75rem;font-weight:600;color:var(--color-accent);cursor:pointer;padding:4px 8px;border-radius:5px;transition:background var(--transition)}.quality-worst-link:hover{background:var(--color-accent-soft)}@media(max-width:900px){.quality-top-grid,.quality-charts-grid{grid-template-columns:1fr}}.settings-layout-horizontal{display:flex;flex-direction:column;gap:24px}.settings-nav-horizontal{display:flex;flex-wrap:wrap;gap:8px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:8px;box-shadow:var(--shadow-card);margin-bottom:8px}.settings-nav-btn{display:flex;align-items:center;gap:8px;padding:8px 16px;border-radius:var(--radius-md);border:none;background:transparent;color:var(--color-text-muted);font-family:var(--font);font-size:.85rem;font-weight:600;cursor:pointer;transition:all var(--transition)}.settings-nav-btn:hover{background:var(--color-surface-2);color:var(--color-text)}.settings-nav-btn.active{background:var(--color-accent-soft);color:var(--color-accent)}.settings-main-container{display:grid;grid-template-columns:1fr;gap:24px;position:relative;transition:grid-template-columns .3s ease;align-items:start}.settings-main-container.with-assistant{grid-template-columns:1fr 380px}@media(max-width:1024px){.settings-main-container.with-assistant{grid-template-columns:1fr}}.assistant-panel{display:flex;flex-direction:column;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);overflow:hidden;height:650px;position:sticky;top:80px;transition:all .3s ease}.assistant-header{padding:16px;background:var(--color-surface-2);border-bottom:1px solid var(--color-border);display:flex;justify-content:space-between;align-items:center}.assistant-header 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var(--color-border);border-radius:var(--radius-sm);padding:12px 16px;margin-bottom:16px;display:flex;flex-direction:column;gap:4px;font-size:.875rem;color:var(--color-text)}.modal-warning{color:#b07d2e;font-size:.8rem;margin-bottom:16px;padding:8px 12px;background:#f59e0b14;border-radius:var(--radius-sm);border:1px solid rgba(245,158,11,.2)}.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:4px}@keyframes slideUp{0%{transform:translateY(16px);opacity:0}to{transform:translateY(0);opacity:1}}.page-monitoria{display:flex;flex-direction:column;gap:12px;padding:16px 24px 32px;flex:1;min-height:0;overflow-y:auto}.mon-topbar{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.mon-page-title{font-size:1.1rem;font-weight:800;color:var(--color-text);margin:0}.mon-page-sub{font-size:.7rem;color:var(--color-text-muted);margin:2px 0 0}.mon-back-btn{display:inline-flex;align-items:center;gap:5px;font-size:.72rem;color:var(--color-primary, #2f5fe0);cursor:pointer;background:none;border:none;font-family:inherit;font-weight:600;padding:0}.mon-back-btn:hover{text-decoration:underline}.mon-kpi-strip{display:grid;grid-template-columns:repeat(9,1fr);gap:10px}.mon-kpi-box{background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:8px;padding:10px 12px 8px;box-shadow:0 1px 3px #0000000a;border-top:3px solid transparent}.mon-kpi-top{display:flex;align-items:flex-start;justify-content:space-between;gap:4px}.mon-kpi-label{font-size:.54rem;font-weight:700;color:var(--color-text-dim, #94a3b8);text-transform:uppercase;letter-spacing:.05em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mon-kpi-value{font-size:1.05rem;font-weight:800;margin-top:3px}.mon-kpi-ico{width:26px;height:26px;border-radius:6px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.mon-kpi-ico .material-symbols-outlined{font-size:14px;color:#fff}.mon-kpi-bottom{display:flex;align-items:flex-end;justify-content:space-between;margin-top:4px}.mon-kpi-sub{font-size:.56rem;color:var(--color-text-muted, #64748b)}.mon-filter-bar{background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:8px;padding:10px 14px;display:flex;flex-wrap:wrap;gap:8px;align-items:center;box-shadow:0 1px 3px #0000000a}.mon-filter-sel{background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:6px;padding:5px 10px;font-size:.72rem;color:var(--color-text, #374151);cursor:pointer;font-family:inherit}.mon-filter-sel:focus{outline:none;border-color:#7c5cff}.mon-clear-btn{display:inline-flex;align-items:center;gap:4px;font-size:.68rem;color:var(--color-text-muted, #64748b);background:none;border:none;cursor:pointer;font-family:inherit;padding:5px 8px;border-radius:6px;transition:background .12s}.mon-clear-btn:hover{background:var(--color-surface-2, #f8fafc)}.mon-search-wrap{position:relative;display:flex;align-items:center;min-width:260px}.mon-search-icon{position:absolute;left:9px;font-size:14px;color:var(--color-text-dim, #94a3b8);pointer-events:none}.mon-search-input{width:100%;border:1px solid var(--color-border, #e2e8f0);border-radius:6px;padding:5px 28px 5px 30px;font-size:.72rem;font-family:inherit;color:var(--color-text, #374151);background:var(--color-surface, #fff)}.mon-search-input:focus{outline:none;border-color:#7c5cff}.mon-search-clear{position:absolute;right:6px;background:none;border:none;cursor:pointer;color:var(--color-text-dim, #94a3b8);padding:2px;display:flex;align-items:center}.mon-search-dropdown{position:absolute;top:calc(100% + 4px);left:0;right:0;background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:8px;box-shadow:0 8px 24px #0000001f;z-index:300;max-height:280px;overflow-y:auto}.mon-search-option{display:flex;align-items:center;gap:10px;padding:9px 12px;cursor:pointer;transition:background .1s}.mon-search-option:hover{background:var(--color-surface-2, #f8fafc)}.mon-search-name{font-size:.75rem;font-weight:600;color:var(--color-text, #0f172a)}.mon-search-meta{font-size:.62rem;color:var(--color-text-muted, #64748b)}.mon-avatar{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;font-size:.75rem;flex-shrink:0}.mon-avatar-lg{border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;flex-shrink:0}.mon-table-card{background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:10px;box-shadow:0 1px 4px #0000000a;overflow:hidden}.mon-table-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px 10px;border-bottom:1px solid var(--color-border, #f1f5f9)}.mon-table-title{font-size:.82rem;font-weight:700;color:var(--color-text, #0f172a)}.mon-table-count{font-size:.7rem;color:var(--color-text-muted, #64748b);margin-left:6px}.mon-table-scroll{overflow-x:auto}.mon-table{width:100%;border-collapse:collapse;font-size:.72rem;white-space:nowrap}.mon-table th{background:var(--color-surface-2, #f8fafc);color:var(--color-text-dim, #94a3b8);font-size:.58rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:8px 10px;text-align:center;border-bottom:1px solid var(--color-border, #e2e8f0);position:sticky;top:0;z-index:1}.mon-table th.th-left{text-align:left}.mon-table th.th-sticky,.mon-table td.td-sticky{position:sticky;left:0;background:var(--color-surface, #fff);z-index:2}.mon-table th.th-sticky{background:var(--color-surface-2, #f8fafc);z-index:3}.mon-table td{padding:8px 10px;border-bottom:1px solid var(--color-border, #f1f5f9);text-align:center;color:var(--color-text, #374151);vertical-align:middle}.mon-table td.td-left{text-align:left}.mon-table tbody tr:hover{background:var(--color-surface-2)}.mon-table tbody tr:last-child td{border-bottom:none}.mon-agent-cell{display:flex;align-items:center;gap:8px}.mon-agent-name{font-weight:700;color:var(--color-text, #0f172a);font-size:.73rem}.mon-agent-id{font-size:.6rem;color:var(--color-text-dim, #94a3b8)}.mon-equipe{font-size:.7rem;font-weight:600;color:var(--color-text, #374151)}.mon-supervisor{font-size:.6rem;color:var(--color-text-muted, #64748b)}.mon-nota{font-weight:800;font-size:.82rem}.nota-green{color:#12a150}.nota-yellow{color:#b07d2e}.nota-red{color:#d64545}.mon-delta-pos{color:#12a150;font-weight:700}.mon-delta-neg{color:#d64545;font-weight:700}.mon-delta-zero{color:var(--color-text-muted, #64748b)}.mon-dim{color:var(--color-text-dim, #94a3b8)}.mon-cov-cell{display:flex;align-items:center;gap:5px}.mon-cov-bar{width:44px;height:4px;background:var(--color-surface-2, #f1f5f9);border-radius:99px;overflow:hidden}.mon-cov-fill{height:100%;border-radius:99px}.mon-badge{display:inline-flex;align-items:center;gap:3px;padding:2px 7px;border-radius:99px;font-size:.62rem;font-weight:700;line-height:1.4}.mon-badge .material-symbols-outlined{font-size:12px}.mon-badge-ok{background:#f0fdf4;color:#12a150;border:1px solid #bbf7d0}.mon-badge-warn{background:#fffbeb;color:#b07d2e;border:1px solid #fde68a}.mon-badge-alto{background:#fff7ed;color:#ea580c;border:1px solid #fed7aa}.mon-badge-crit{background:#fef2f2;color:#d64545;border:1px solid #fecaca}.badge-voz{background:#eff6ff;color:#2f5fe0}.badge-chat{background:#f0fdf4;color:#12a150}.badge-email,.badge-ia{background:#f5f3ff;color:#7c5cff}.badge-hibrida{background:#fff7ed;color:#ea580c;border:1px solid #fed7aa}.badge-manual{background:#f0fdf4;color:#12a150}.mon-crit-badge{display:inline-flex;align-items:center;gap:2px;background:#fef2f2;color:#d64545;border:1px solid #fecaca;border-radius:99px;padding:1px 6px;font-size:.6rem;font-weight:700}.mon-dots-btn{background:none;border:none;border-radius:6px;padding:4px 5px;cursor:pointer;color:var(--color-text-dim, #94a3b8);display:flex;align-items:center;justify-content:center;transition:all .12s}.mon-dots-btn:hover{background:var(--color-surface-2, #f1f5f9);color:var(--color-text, #374151)}.mon-actions-drop{position:absolute;right:0;top:calc(100% + 4px);background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:8px;box-shadow:0 8px 24px #0000001f;z-index:200;min-width:210px;overflow:hidden}.mon-action-opt{display:flex;align-items:center;gap:8px;padding:9px 14px;cursor:pointer;font-size:.72rem;color:var(--color-text, #374151);transition:background .1s}.mon-action-opt:hover{background:var(--color-surface-2, #f8fafc)}.mon-action-opt .material-symbols-outlined{font-size:14px;color:var(--color-text-muted, #64748b)}.mon-pagination{display:flex;align-items:center;justify-content:center;gap:4px;padding:12px;border-top:1px solid var(--color-border, #f1f5f9)}.mon-pag-info{font-size:.68rem;color:var(--color-text-muted, #64748b);margin-right:8px}.mon-pag-btn{padding:4px 10px;border-radius:6px;border:1px solid var(--color-border, #e2e8f0);background:var(--color-surface, #fff);font-size:.72rem;cursor:pointer;font-family:inherit;color:var(--color-text, #374151);transition:all .12s}.mon-pag-btn:hover{background:var(--color-surface-2, #f1f5f9)}.mon-pag-btn.active{background:#7c5cff;color:#fff;border-color:#7c5cff}.mon-loading,.mon-empty{padding:40px;text-align:center;color:var(--color-text-muted, #64748b);font-size:.78rem;display:flex;flex-direction:column;align-items:center;gap:8px}.mon-error{display:flex;align-items:center;gap:8px;padding:12px 16px;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;color:#d64545;font-size:.75rem}.mon-spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.mon-hero{display:grid;grid-template-columns:320px 1fr;gap:12px;align-items:stretch}.mon-hero-left{background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:10px;padding:18px 20px;box-shadow:0 1px 3px #0000000a;position:relative;overflow:hidden;display:flex;flex-direction:column;justify-content:center}.mon-hero-left:after{content:"";position:absolute;right:-30px;bottom:-30px;width:120px;height:120px;border-radius:50%;background:radial-gradient(circle,rgba(124,92,255,.12) 0%,transparent 70%);pointer-events:none}.mon-hero-info{display:flex;align-items:center;gap:14px}.mon-hero-name{font-size:1.05rem;font-weight:700;color:var(--color-text, #0f172a)}.mon-hero-sub{font-size:.68rem;color:var(--color-text-muted, #64748b);margin-top:3px}.mon-hero-right{display:flex;flex-direction:column;gap:8px}.mon-hero-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.mon-hkpi{background:var(--color-surface, 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#374151)}.mon-strip-val{font-weight:700;font-size:.82rem}.mon-strip-div{width:1px;height:16px;background:var(--color-border, #e2e8f0)}.mon-strip-badge{padding:2px 8px;border-radius:99px;font-size:.6rem;font-weight:700}.strip-badge-low{background:#f0fdf4;color:#12a150;border:1px solid #bbf7d0}.strip-badge-med{background:#fffbeb;color:#b07d2e;border:1px solid #fde68a}.strip-badge-high{background:#fef2f2;color:#d64545;border:1px solid #fecaca}.mon-eval-row{background:var(--color-surface, #fff);border:1px solid var(--color-border, #e2e8f0);border-radius:8px;overflow:hidden;box-shadow:0 1px 3px #0000000a}.mon-eval-header{display:flex;align-items:center;gap:10px;padding:10px 16px;cursor:pointer;transition:background .12s}.mon-eval-header:hover{background:var(--color-surface-2, #f8fafc)}.mon-eval-chevron{font-size:16px;color:var(--color-text-dim, #94a3b8);transition:transform 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#f8fafc);border-radius:7px;border:1px solid var(--color-border, #f1f5f9);transition:border .15s}.mon-crit-item:hover{border-color:var(--color-border, #e2e8f0)}.mon-crit-ico{font-size:16px;flex-shrink:0;margin-top:1px}.crit-ok{color:#12a150}.crit-fail{color:#d64545}.crit-na{color:var(--color-text-dim, #94a3b8)}.mon-crit-header{display:flex;align-items:center;gap:4px;flex-wrap:wrap}.mon-crit-name{font-size:.72rem;font-weight:600;color:var(--color-text, #0f172a)}.mon-crit-badge-crit{font-size:.55rem;font-weight:700;padding:1px 5px;border-radius:99px;background:#fef2f2;color:#d64545;border:1px solid #fecaca}.mon-crit-pts{font-size:.6rem;color:var(--color-text-dim, #94a3b8)}.mon-crit-comment{font-size:.65rem;color:var(--color-text-muted, #64748b);margin-top:3px;line-height:1.4}.geo-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}@media(max-width:1100px){.geo-kpis{grid-template-columns:repeat(2,1fr)}}@media(max-width:640px){.geo-kpis{grid-template-columns:1fr}}@keyframes geoKpiIn{0%{opacity:0;transform:translateY(18px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.geo-kpi-anim{animation:geoKpiIn .5s cubic-bezier(.22,1,.36,1) both}.geo-layout{display:grid;grid-template-columns:1fr 380px;gap:16px;align-items:stretch;height:calc(100vh - 330px);min-height:480px}@media(max-width:1100px){.geo-layout{grid-template-columns:1fr;height:auto;min-height:0}.geo-map-card{height:62vh;min-height:380px}}.geo-ind-tab{display:inline-flex;align-items:center;gap:6px;padding:6px 16px;border-radius:999px;font-size:.78rem;font-weight:600;font-family:var(--font);cursor:pointer;transition:all .18s cubic-bezier(.4,0,.2,1);border:1.5px solid var(--color-border);background:var(--color-surface);color:var(--color-text)}.geo-ind-tab:hover:not(.geo-ind-tab--active){border-color:var(--color-border-hover);background:var(--color-surface-2);transform:translateY(-1px)}.geo-ind-tab--active{color:#fff;box-shadow:0 3px 10px #0000002e;transform:translateY(-1px)}.geo-ind-tab 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.material-symbols-outlined{position:absolute;left:10px;font-size:16px;color:var(--color-text-muted);pointer-events:none}.geo-search-input{height:34px;width:200px;max-width:100%;padding:0 12px 0 32px;border-radius:999px;border:1px solid var(--color-border);background:var(--color-surface-2);color:var(--color-text);font-family:var(--font);font-size:.78rem;outline:none;transition:all var(--transition)}.geo-search-input:focus{border-color:var(--color-accent);background:var(--color-surface);box-shadow:0 0 0 3px var(--color-accent-soft);width:230px}.geo-search-results{position:absolute;top:40px;left:0;right:0;z-index:80;background:var(--color-surface);border:1px solid var(--color-border);border-radius:10px;box-shadow:0 8px 24px #0000001f;overflow:hidden;max-height:220px;overflow-y:auto}.geo-search-item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 12px;border:none;background:none;font-family:var(--font);font-size:.78rem;color:var(--color-text);text-align:left;cursor:pointer;transition:background .12s}.geo-search-item:hover{background:var(--color-accent-soft)}.geo-search-item .uf-tag{font-size:.62rem;font-weight:700;padding:1px 6px;border-radius:99px;background:var(--color-surface-2);color:var(--color-text-muted);border:1px solid var(--color-border)}@keyframes geoSlideIn{0%{opacity:0;transform:translate(14px)}to{opacity:1;transform:translate(0)}}.geo-selected-card{animation:geoSlideIn .28s cubic-bezier(.22,1,.36,1) both;background:linear-gradient(135deg,var(--color-surface),var(--color-accent-soft));border:1.5px solid var(--color-accent-glow);border-radius:14px;padding:16px 18px}.geo-rank-row{cursor:pointer;transition:background .12s}.geo-rank-row:hover{background:var(--color-surface-2)}.geo-rank-row--selected{background:var(--color-accent-soft)!important}.geo-legend{position:absolute;bottom:14px;left:14px;background:#fffffff0;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border-radius:10px;padding:10px 14px;font-size:.72rem;box-shadow:var(--shadow-card);border:1px solid var(--color-border);pointer-events:none}@keyframes geoHintFade{0%,70%{opacity:1}to{opacity:0;visibility:hidden}}.geo-drag-hint{position:absolute;bottom:14px;right:14px;display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:999px;background:#0f172ac7;color:#fff;font-size:.7rem;font-weight:600;pointer-events:none;animation:geoHintFade 5s ease forwards}.geo-drag-hint .material-symbols-outlined{font-size:14px}.driver-popover.speech-tour-popover{background:var(--color-surface)!important;border:1px solid var(--color-border)!important;border-radius:12px!important;box-shadow:0 12px 40px #0000002e!important;max-width:420px!important;font-family:Inter,sans-serif!important}.driver-popover.speech-tour-popover .driver-popover-title{font-size:1rem!important;font-weight:800!important;color:var(--color-text)!important;margin-bottom:8px!important}.driver-popover.speech-tour-popover .driver-popover-description{font-size:.84rem!important;line-height:1.65!important;color:var(--color-text-muted)!important;white-space:pre-line!important}.driver-popover.speech-tour-popover .driver-popover-progress-text{font-size:.72rem!important;color:var(--color-text-dim)!important}.driver-popover.speech-tour-popover .driver-popover-navigation-btns button{border-radius:8px!important;padding:7px 18px!important;font-size:.82rem!important;font-weight:700!important}.driver-popover.speech-tour-popover .driver-popover-next-btn{background:var(--color-accent)!important;color:#fff!important;border:none!important}.driver-popover.speech-tour-popover .driver-popover-prev-btn{background:transparent!important;color:var(--color-text-muted)!important;border:1px solid var(--color-border)!important}.driver-popover.speech-tour-popover .driver-popover-close-btn{color:var(--color-text-muted)!important}.driver-popover.speech-tour-popover .driver-popover-arrow-side-left .driver-popover-arrow,.driver-popover.speech-tour-popover .driver-popover-arrow-side-right .driver-popover-arrow,.driver-popover.speech-tour-popover .driver-popover-arrow-side-top .driver-popover-arrow,.driver-popover.speech-tour-popover .driver-popover-arrow-side-bottom .driver-popover-arrow{border-color:var(--color-surface)!important}.driver-popover{background:var(--color-surface)!important;border:1px solid var(--color-border)!important;border-radius:var(--radius-lg)!important;box-shadow:0 12px 40px #0006!important;font-family:var(--font)!important;color:var(--color-text)!important;max-width:380px!important}.driver-popover .driver-popover-title{font-size:1rem!important;font-weight:800!important;color:var(--color-text)!important;font-family:var(--font)!important}.driver-popover .driver-popover-description{font-size:.85rem!important;color:var(--color-text-muted)!important;line-height:1.5!important;font-family:var(--font)!important}.driver-popover .driver-popover-progress-text{font-size:.72rem!important;color:var(--color-text-muted)!important;font-weight:600!important}.driver-popover .driver-popover-prev-btn{background:transparent!important;border:1px solid var(--color-border)!important;color:var(--color-text-muted)!important;border-radius:var(--radius-sm)!important;font-weight:600!important;font-size:.82rem!important;padding:6px 16px!important;font-family:var(--font)!important}.driver-popover .driver-popover-prev-btn:hover{background:var(--color-surface-2)!important;color:var(--color-text)!important}.driver-popover .driver-popover-next-btn,.driver-popover .driver-popover-close-btn-text{background:var(--color-accent)!important;color:#fff!important;border:none!important;border-radius:var(--radius-sm)!important;font-weight:700!important;font-size:.82rem!important;padding:6px 18px!important;font-family:var(--font)!important}.driver-popover .driver-popover-next-btn:hover,.driver-popover .driver-popover-close-btn-text:hover{filter:brightness(1.15)!important}.driver-popover .driver-popover-arrow{border-color:var(--color-surface)!important}.driver-popover .driver-popover-arrow-side-left{border-right-color:var(--color-surface)!important}.driver-popover .driver-popover-arrow-side-right{border-left-color:var(--color-surface)!important}.driver-popover .driver-popover-arrow-side-top{border-bottom-color:var(--color-surface)!important}.driver-popover .driver-popover-arrow-side-bottom{border-top-color:var(--color-surface)!important}